Icon Email Templates Not Working Properly.
Ticket ID: 447
15:09 on 29/12/2021


I just checked that none of the email templates are working fine on mobile device. If i open the same mail on desktop, it opens fine. But if i open the same mail in mobile device through Gmail, it doesnt open up properly.


Attaching the screenshot for your reference.

This ticket is resolved.
Administrator Total: 212 ID: 268
10:33 on 30/12/2021


You are always welcome. I wish you all the best of luck with your business.

I hope you are satisfied with our support here. Please give us an item rating to support our team and product here:


Notice: We will close this ticket now. Please create a new ticket for any other questions.

Please feel free to contact us if you need any further information.

Thank You and Best Regards

Customer ID: 265
10:23 on 30/12/2021


Thank you for the help and letting me know.


Administrator Total: 212 ID: 261
09:14 on 30/12/2021


Email work normally now. The issue is from your logo, too big for email (more than 2K pixels)

I have uploaded a small logo for email in Customize > Email Options > Email Logo

Please feel free to contact us if you need any further information

Thank You and Best Regards!


Customer ID: 258
05:56 on 30/12/2021


Is there any update on the same?


Administrator Total: 212 ID: 253
15:53 on 29/12/2021



Please give us (by private comment) your site, your WP admin account, and FTP information to better check for you.


For FTP information, please make sure that your account has permission to access all folders.


We are looking forward to hearing from you soon.


Thank You and Best Regards!