Icon error in related product
Ticket ID: 255
12:11 on 13/12/2021

hi,

in related products I get this error

This ticket is resolved.
Administrator Total: 213 ID: 177
10:21 on 17/12/2021

Hello,

Regarding “Provincia” issue, thank you for your detailed information.

We have fixed it for you already; it’s working as well now.

Please double-check again and let us know if there are any results later.

Feel free to contact us if you need any further information

Thank You and Best Regards

Customer ID: 170
11:09 on 16/12/2021

where can i change the email? you have to set info@differentstate.it

Administrator Total: 213 ID: 169
10:03 on 16/12/2021

Hello,

I have updated your file for this email. It will show email in General Settings

Please feel free to contact us if you need any further information

Thank You and Best Regards!

Customer ID: 168
08:47 on 16/12/2021

Ok.

another information, in the password recovery email it says “If you have any problems please contact us: support@wooler.co”. How can I change the email address?

 

Administrator Total: 213 ID: 167
16:24 on 15/12/2021

Hello,

 

Thank you for your detailed information. I had passed this problem to our Dev already. They are checking on this. 

 

If there is any bug, we will fix this as soon as possible for you. 

 

Please give us your patience and wait for the answer. 

 

Feel free to contact us if you need any further information.

 

Thanks and Best Regards!

Customer ID: 163
11:20 on 15/12/2021

ok thanks, now it works.

There is another problem in the checkout. The “Provincia” select option does not work correctly, it does not select the item option

Administrator Total: 213 ID: 162
09:43 on 15/12/2021

Hello,

It comes from your plugin WooCommerce Pixel Manager

We have activated Hello Elementor theme or Twenty Twenty One and the issue still the same. It make sure that issue does not come from Wooler theme.

Issue is related to wooptpmDataLayer

window.wooptpmDataLayer.products = window.wooptpmDataLayer.products || {}; window.wooptpmDataLayer.products[9345] = {"id":"9345","sku":"","name":"Felpa Pia","price":80,"brand":"","category":["Felpe","Imperfetta"],"quantity":1,"dyn_r_ids":{"post_id":"9345","sku":9345,"gpf":"woocommerce_gpf_9345"},"isVariable":true,"isVariation":false}; window.wooptpmDataLayer.products[9345]['position'] = window.wooptpmDataLayer.position++;

Source: https://wordpress.org/support/topic/wp_scriptslocalize/

At this moment, this plugin conflict with WooCommerce or Elementor. Kindly contact plugin author to fix that issue

I have deactivated this plugin and your site show normally.

https://prnt.sc/2339taf

Please feel free to contact us if you need any further information

Thank You and Best Regards!

 

Customer ID: 161
08:24 on 15/12/2021

see now, I have enabled related products on all products

Administrator Total: 213 ID: 159
02:40 on 15/12/2021

Hello,

Which URL does you meet that issue. I have checked all your 8 single product page and cannot find that issue

For example:

Please feel free to contact us if you need any further information

Thank You and Best Regards!

 

Customer ID: 157
11:43 on 14/12/2021

try again now

Administrator Total: 213 ID: 156
03:13 on 14/12/2021

Hello,

WPAdmin Login Credential is wrong. Kindly help to recheck again

https://prnt.sc/22w9jaq

Please feel free to contact us if you need any further information

Thank You and Best Regards!

Customer ID: 155
14:37 on 13/12/2021

I entered the site credentials in my profile

Administrator Total: 213 ID: 154
14:01 on 13/12/2021

Hello,

Please give us (by private comment) your site, your WP admin account, and FTP information to better check for you.

For FTP information, please make sure that your account has permission to access all folders.

We are looking forward to hearing from you soon.

Thank You and Best Regards!