Icon Installation error
Ticket ID: 822
14:18 on 19/01/2022

The theme installs but doesn’t ask for purchase code which is strange, the demo doesn’t install properly in one time and shows error code 504 after failing again and again while installing the contents section, while one time it failed at finishing showing an error code 500, after doing multiple attempts it installs demo but then it shows as many menus as many times it was failed, for example, demo installs after 5 attempts then it will show 5 home, 5 shops, 5 contacts us, 5 about us tabs, 5 my account and 5 everything of sub-menu so it is strange.

It has created a mess on my system, please remove things from my system and install the one-time clean theme on my website, please send me your email so I can create user account as an admin.


This ticket is resolved.
Administrator Total: 212 ID: 642
09:37 on 14/02/2022

Hello zpanhwar,
We hope that you are doing well.
Since we have not heard from you for more than a week, we assume that you have found suitable solutions to the issues.
Therefore, we would like to close this support ticket.
Should you still need more assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist you.
Thank You and Best Regards

Administrator Total: 212 ID: 496
01:59 on 20/01/2022


When you install the demo again, all data will be imported again(product, post, menu). Therefore, it causes duplicate content.

We have noticed in the import demo page
You have installed a demo before.
If you want to install another demo, please reset the site (Recommend using WP Reset plugin).
Be careful! All data will be reset when installing the new demo

Besides, your actual memory_limit is 128MB while we require 512MB. Kindly ask your Hosting Provider to increase this PHP config
WordPress memory limit: 128 MB

Secondly, kindly give FTP access to check thoroughly

Please feel free to contact us if you need any further information

Thank You and Best Regards!

Customer ID: 493
14:52 on 19/01/2022

see image below