Icon problem after update page
Ticket ID: 1599
15:56 on 13/05/2022

hi, when I update any page or template with elementor, a dark background appears and the page freezes. How can I solve?

Customer ID: 891
12:44 on 17/05/2022

if i put elementor canvas as page layout it works correctly. So the problem is in the header or in the footer

Customer ID: 890
09:46 on 17/05/2022

now i loaded the original child theme, no custom code but it still doesn’t work

Administrator Total: 212 ID: 889
09:27 on 17/05/2022

Hello,

The problems do not come from all other themes. It comes from your child theme – which you have made a custom code

And we cannot check the custom code when it not coded by us

Kindly recheck your own custom code

Please feel free to contact us if you need any further information

Thank You and Best Regards!

Customer ID: 888
09:02 on 17/05/2022

Hello,

but I can’t disable the child theme. I deleted all those themes but it still doesn’t work.

Administrator Total: 212 ID: 887
04:41 on 17/05/2022

Hello,

Kindly check your child theme. When we activate the Wooler parent theme, the issue is gone. We can edit pages normally

https://prnt.sc/-rFMBuvxPgDI

Besides, kindly delete theme which don’t use, for example wooler-child1 wooler-child2 wooler-old

Please feel free to contact us if you need any further information

Thank You and Best Regards!