Could you please give us the detailed question (attached photo as well) to better understand and provide the correct answer?
Besides, kindly give us (by private comment) your site, your WP admin account, and FTP information to better check or quick fix(if any bugs) for you. For FTP information, please make sure that your account has permission to access all folders.
Please feel free to contact us if you need any further information
Thank You and Best Regards!