Hello jojamami,
 
We hope that you are doing well.
 
Since we have not heard from you for more than a week, we assume that you have found suitable solutions to the issues.
 
Therefore, we would like to close this support ticket.
 
Should you still need more assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist you.
 
Thank You and Best Regards

Hello,

I have access to your website. Which position for language switch would you like? Header Menu or Topbar

I saw that you have set in the topbar already

Please feel free to contact us if you need any further information

Thank You and Best Regards!

Hello,

Please give us (by private comment) your site, your WP admin account, and FTP information to better check for you.

For FTP information, please make sure that your account has permission to access all folders.

We are looking forward to hearing from you soon.

Thank You and Best Regards!